I ordered my propeller from Craig Catto on January 19th, 2005. This purchase was a switch from using the Sensenich prop I was planning on, Mel Asberry gave rave reviews of Craig's props. Craig said the lead time was 16 weeks, which would put the prop in my hands at the end of May. (Incidentally, the lead time from Van's on a Sensenich was also 16 weeks.)
On March 29th (my birthday), he replied to an email I sent saying he was 2 weeks behind schedule. So that put me to early/middle June. On July 5th, weeks after my prop should have arrived, I emailed Craig and said he could push me off until the end of September. At that point I was trying to pay for an engine and really didn't have the $$ to pay for the prop and I knew it would help Craig out some. (The prop still didn't arrive when it should have.)
On October 11th, he sent me an email saying "I have put your order in line for delivery by the end of the month or the first week of November.". On November 23rd a reply to a status check email, said he was waiting on the color matched paint.
Finally on December 15th I got an email from Craig saying the prop had shipped. He has easked me earlier where I wanted it shipped and a phone number, I replied saying I wanted it sent to my work address as I figured it would require a signature and we are never home during the day. After his email that the prop was shipped, I was bummed since I thought it would go to my work address on Saturday. Guess who pulled up in my driveway on Saturday? Special delivery postman with a funny shaped box. Guess Craig didn't get my email, which worked out good.
Conclusion: The prop does look nice. I haven't flown behind it yet, so I can't speak to its performance. However, I'm a bit dissapointed that it took almost 11 months to the day to get and it required consistent hounding on my part. (I DID give him a 3 month reprieve, so let's say 8 months to get.) Fortunatly it wasn't keeping me from flying. I think Craig needs to seriously look at his customer service and to be honest with his customers. He IS a nice guy and I swapped several personal emails with him.
Today, I got a voicemail from him checking in. First call I think I ever got from him. :-)